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‘I’ve come to the UK from abroad’
- ‘I am a citizen of the UK (or of the Channel Islands, the Isle of Man, or the Republic of Ireland)’
- ‘I am a citizen of another country in the European Economic Area, or I'm a family member of an EEA citizen’
- What rights do EEA citizens have?
- What rights do family members of EEA citizens have?
- What are the extra problems for people from Croatia?
- What can I do if I'm from an EEA country and I've been refused benefit?(new window)
- Reconsideration letter(new window)
- A brief history lesson(new window)
- ‘I am from outside the European Economic Area’
- main information sources
‘Tell me about the Bedroom Tax’
‘What is Universal Credit?’
- Extra support
(new window)
- ‘I’m single, have no children and have to look for work’
- ‘I'm single, have no children, and am not fit for work’
- Universal Credit Work Allowances (new window)
- Main information sources
‘I’m an older person: what am I entitled to?’
- ‘Please tell me about state retirement pensions’
- ‘Please tell me about Pension Credit’
- Full details of
savings credit calculation(new window)
- ‘Is there anything else I can get?’
‘I'm worried about Jobseeker’s Allowance Sanctions’
- ‘I want to know about the rules about jobseeking conditions’
- ‘What happens if I
haven’t kept to the jobseeking conditions?’
- 'What can I do if I've been sanctioned and or my JSA ends?’
‘I'm about to have my first baby: what am I entitled to?’
- ‘I am going to be (or am) a single parent, and have no job’
- ‘I was on Jobseeker's Allowance before’ or ‘I’m still getting Jobseeker's Allowance’
- ‘I was on Employment and Support Allowance before’
- ‘I was in a relationship, but have recently had to leave my partner’
- ‘I am going to be (or am) a single parent, have a job, and am taking maternity leave’
- ‘I have a partner and neither of us is working’
- ‘I have a partner and they are working full-time’
- ‘I have a partner and they are working full-time, and I was working but am taking maternity leave’
‘My ESA has ended - help!’
- ‘I've been found fit for work and my Employment and Support Allowance has ended’
- ‘Please explain how the Work Capability Assessment rules work’
- WCA descriptors and scores (new window)
- ‘I want to know about the appeal process (and how to survive while the appeal is going on)’
- Appeal letter (new window)
- If your appeal is late (new window)
‘I’ve been put in the work related activity group for Employment and Support Allowance and I want to be in the support group’
- ‘How does the Jobcentre Plus go about a Work Capability Assessment?’
- ‘Should I appeal against not being put in the support group: what do I need to consider?’
- ‘How does the Jobcentre Plus decide whether I should be in the work related activity group or the support group?’
- Support group descriptors (new window)
- ‘Please tell me about the appeal process, apart from preparing for and attending the appeal hearing’
- Support group appeal letter (new window)
- if your appeal is late...(new window)
- ‘Please tell me about preparing for and attending the appeal hearing’
- ‘Tell me how to prepare for a hearing’
- ‘Tell me about actually going to the hearing’
- ‘How do I maximise my chances of success?’
- ‘What happens at the end of the hearing?’
- ‘My appeal was not successful and I want to take the case further’
- Support group leave to appeal letter (new window)
‘I'm a carer: what can I claim?’
- ‘I want to know about Carer’s Allowance’
- ‘What else might I be entitled to if I’m entitled to Carer’s Allowance?’
- ‘I am single, not in paid work, and am not planning to be in paid work (and I'm too young to get Pension Credit)’
- ‘I am single and in paid work (and I'm too young to get Pension Credit)’
- ‘I am one of a couple, and am caring for my partner (and we’re too young to get Pension Credit)’
- ‘I am one of a couple, and my partner is working (and we’re too young to get Pension Credit)’
- ‘I am old enough to get Pension Credit’
- ‘What are my options if I am not entitled to Carer’s Allowance?’
‘Can you explain tax credits to me?’
- ‘I want to know how the amounts are calculated’
- Disabled worker element (new window)
- Childcare costs (new window)
- Full tax credit example calculation (new window)
- ‘I want to know what to do if I have problems with overpayments of tax credits’
'What is the Personal Independence Payment?'
- Personal Independence Payment compared with Disability Living Allowance (new window)
- Personal Independence Payment Scoresheet
- Personal Independence
Payment Definitions
‘Can I get help with my rent?’
- 'I rent from a private landlord, and want to know how my eligible rent is worked out'
- 'I rent from a social sector landlord, and want to know how my eligible rent is worked out'
- 'I want to know how the Housing Benefit calculation works'
‘What is the Benefit Cap?’
‘Please explain contribution based benefits, income based benefits, and non-means tested benefits’